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Chatbots

Designing Chatbots That Convert Without Annoying Visitors

Chatbots should qualify, guide, and assist. The best ones feel like a helpful concierge, not a pop-up script.

By Som Prasad RimalFebruary 8, 20265 min read

Overview

A chatbot should have a narrow job. Lead qualification, booking, and common questions are strong starting points.

Key Ideas

Give users clear choices, fast escape routes, and human contact options. This builds trust while improving conversion.

How to Apply This

Review conversations weekly after launch. Real user language is the best training data for improving flows.

Comments

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